Returns and Refunds Policy

Damaged, defective or incorrect items

If an item arrives damaged, defective or different from your order, contact Aish Luxe with your order reference, a description of the problem and photographs where helpful. Keep the item and packaging while we review the issue.

Returns and resolutions

Contact us before sending any item back so that the appropriate return arrangements can be confirmed. Return eligibility depends on the circumstances, the item’s condition and applicable consumer rights. Opened cosmetic products require particular care for hygiene reasons; this does not remove rights relating to faulty or misdescribed goods.

Consumer rights

We will discuss an appropriate resolution for eligible issues. This policy does not limit rights available under the Federal Competition and Consumer Protection Act. No fixed refund timing or automatic replacement guarantee is stated here.